Frequently Asked Questions

FAQ

What are your opening hours?

 

Our opening hours are as follows:

 

 

Monday:                          

Tuesday:                         

Wednesday:                   

Thursday:                        

Friday:                             

Saturday:                       

Sunday:                         

After Hours:                   

 

 

 

We try to be flexible with our hours to help out where we can. If you need an ‘after hours’ treatment session, please call and discuss this with your physiotherapist. Please note that Sunday appointments will incur a $10 fee on top of the stated price. 

  8am - 6pm

  8am - 6pm

  8am - 6pm

  8am - 6pm

  8am - 6pm

  contact for availability

  contact for availability

  contact for availability

 

How much are your treatment sessions?

 

Physiotherapy treatment sessions

 

Initial assessment             $125

Follow Up sessions           $115

 

 

PhysioMassage

 

30mins                                $75

45mins                                $100

60mins                                $125

 

Sunday sessions

 

Extra fee                             $10

 Please check under the services tab for more specific information about pricing.

 

* Pension card holders and those with CFS/ME/Fibromyalgia may be eligible for a discount. Please call for details on 0435 386 227

 

Do you require a referral?

 

You require a referral only if you are being seen under the Enhanced Primary Care Plan (EPC) or if you are a DVA patient.

 

If you are a private patient then a referral is not required.

 

 

Do we see insurance claims such as Workcover?

 

Currently we are not treating anyone with insurance claims such as Workcover Injury or Compulsory 3rd Party. Please check this website for updates.

 

 

Do we see Enhanced Primary Care (EPC) patients?

 

Yes. To be treated under the EPC scheme you will need to have a referral from your doctor. EPC is a Medicare initiative that provides subsidy for a small amount of Allied Health consults for those with chronic conditions. Please discuss this with your GP if you think you may be eligible for this program.

 

 

What payment options are there?

 

You can either pay by cash, EFTPOS, Visa or Mastercard.  Payment must be settled at the conclusion of the consultation. 

 

 

Can I get an immediate health care rebate?

 

We use a portable HICAPS machine that has some capability of providing an immediate health rebate through your private health fund wirelessly.

 

However, if you have an analogue phone line and are happy for our physiotherapist to plug the HICAPS machine into the phone line, then most health funds will issue an immediate rebate.

 

NB- HICAPS dials a 1800 number so there will be no cost to you if you do this.

 

 

What locations do you service?

 

We currently service The Hills, North Shore and Northern Beaches suburbs of Sydney.  If you are located close to these areas or are interested in being seen by our physiotherapist please call 0435 386 227.

 

 

How long are your sessions?

 

Initial treatment sessions take approximately 60mins and follow up reviews are on average 45mins. We endeavour to provide quality treatment and will not rush to get a treatment session finished before our goals of the session have been reached.

 

 

What do I need to do before a session?

 

The main things we ask for prior to your session start are:

 

  •  A suitable clear area for our treatment bed and/or exercise mat

 

  • To fill out a pre-assessment questionnaire prior to the start of the session. This can either be emailed to you prior to your appointment or filled out whilst the physiotherapist is setting up

 

  • Have any referral letters and imaging ready

 

 

What is involved in an Initial Assessment?

 

The physiotherapist will first take a history to gather information about your condition. Following this, the physiotherapist may need to observe you 

performing basic activities to determine any abnormal movement patterns. Finally, the physiotherapist will conduct a thorough joint and muscular assessment before starting appropriate treatment based on the findings of the assessment. 

 

 

What clothes should I wear?

 

As physiotherapists, we need to be able to assess the parts of the body that are relevant to the treatment area.

 

However, many times the cause of an injury may not be at the site of pain. Therefore, we ask that clothing such as running shorts or singlets be worn so we can best visualise movement patterns of the body.

 

We have a range of high quality gowns for those that wish to use them.

 

 

Do you sell equipment?

 

We do stock a small number of items: exercise band; exercise tubing; handles for tubing; door anchors for tubing; swiss balls; foam rollers. Other items can be ordered as required.

    

 

What if I need to cancel my appointment?

 

We ask that you provide 24 hours’ notice for a cancellation. We are aware that unexpected events come up in life and we try to be understanding of these things.

 

A cancellation fee may be incurred for those that have had a physiotherapist arrive at site without any notice of cancellation.